The membership system a national professional association runs on

The example

The assignment and context

Give a national professional association one membership system for its member and contact records, built for the way the association works, and run it.

The starting point

The association's member and contact records were held in its previous system.

What Old Plank Group delivered

A membership system built and run by Old Plank Group, with the association's member and contact records moved onto it. It handles sign-in, renewals, event registration and education credits for members and staff.

The period

2026.

What changed, and how we know

Members sign in, renew, register for events and keep their education credits in one system, and staff work from the same records. We know because we run the system and see it in use by staff and members every day.

What cannot fairly be credited to our work

Whether members renew depends on what the association gives them, its board, its dues and its programs, so this example credits no change in renewals or membership to the system. The member and contact records are the association's own, built up before the move.